Fintech company OPay has stepped forward as a key player in tackling fraud within Nigeria’s fast-changing digital payments sector, insisting that customer trust now matters more than the size of transactions handled.
Speaking at a media event held in Lagos on July 16, 2026, the firm’s executives argued that trust, rather than transaction volume, has become the true measure of competitive advantage among financial platforms.
The company’s Chief Commercial Officer, Elizabeth Wang, said users are chiefly concerned about the safety of their funds. According to her, customers want assurance and “they also want to know one thing: ‘Will my money remain safe?'”
OPay pointed to a range of technological safeguards, including a 99.9 per cent successful transaction completion rate with processing times under one second, facial verification for high-value transfers, and risk-based security models that trigger extra checks when activity appears unusual.
The platform also listed customer-facing tools such as Emergency Lock, Night Guard, Large Transaction Shield and Anti-Scam Shield as part of its defences against fraudsters.
Chief Operating Officer and Chief Technology Officer, Dotun Adekunle, explained that today’s fraud prevention works ahead of time, relying on artificial intelligence and behavioural analytics to flag suspicious patterns before money leaves an account.
The company’s Chief Compliance Officer, Chukwudinma Okafor, stressed the importance of staying aligned with regulators and working alongside law enforcement agencies. OPay maintained that the continued growth of Nigeria’s digital economy rests on sustained consumer confidence in the security of these systems.
Source: Vanguard.
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